Africa & UAE's Mystery Shopping & Guest Experience Partner
Elevating Hospitality.
Protecting Your Brand.
SURV is Africa & UAE's hospitality mystery shopping and guest experience partner, helping hospitality businesses see their service through their guests' eyes, and staff their teams with confidence.
What We Do
We're passionate about one thing above all: helping hospitality businesses across UAE and Africa deliver an exceptional guest experience. We do it through mystery shopping, guest experience consulting, and the right people on the ground.
We help our clients to:
- ✓ See their business through their guest's eyes, anonymously and honestly
- ✓ Identify the gaps that reviews and complaints don't always explain
- ✓ Act on real findings through training, consulting and the right staff
Every assessment, every placement and every engagement is handled in-house, with discretion and quality as our highest priority.
You're in good company
We're proud to partner with an ever-growing, diverse range of clients across the hospitality industry.
Three ways we serve you
Mystery shopping, consulting and staffing: all delivered to the same uncompromising standard.
Mystery
Shopping
Anonymous assessments of your guest journey, measured against the standards your brand promises.
Learn More →Service Standards
& Training
Hands-on support to build, embed and train your team on the standards that protect your reputation.
Learn More →Hospitality Staffing
& Recruitment
On-demand, contract and permanent hospitality staff. Vetted, reliable, and ready when you need them.
Learn More →How does your venue
really perform?
Your team thinks they're delivering. Your regulars aren't complaining. But are your service standards actually meeting the expectations of today's discerning guest, or just meeting your own?
SURV's anonymous Guest Experience Assessment places a trained assessor in your venue as a genuine guest, observing every touchpoint from reservation to farewell, benchmarked against luxury hospitality standards. You receive a written findings report with clear, prioritised recommendations.
