What We Offer
Our Services
Three ways to protect your guest experience, and the people behind it.
Mystery Shopping
Anonymous assessments that show you exactly what your guests experience, and what to do about it.
Mystery shopping is at the core of what we do. Our trained assessors experience your business anonymously, exactly as your guests do, and assess every touchpoint against your brand's own standards. You get the honest picture, plus a clear plan to act on it.
All assessments are delivered as a full written report within 5 business days, with scored findings and prioritised recommendations.
Assessment Types
- All-Inclusive Guest Experience Assessment
- First Impression & Reservations Assessment
- Food & Beverage Service Assessment
- Housekeeping & Presentation Assessment
- Integrity Assessment
- Full Hotel / Boutique Hotel Assessment
- Game Lodge / Safari Camp Assessment
Programme Options
We'd recommend an ongoing programme rather than a once-off assessment. Consistent, regular visits give you a true, reliable picture of your service standards over time.
Every programme is tailored to your business, so get in touch and we'll scope the right frequency together.
Service Standards Consulting & Staff Training
Hands-on support to build, embed and train your team on the standards that protect your reputation.
Running a hospitality operation is demanding. We help you put the right standards, systems and training in place, so great service isn't left to chance.
Consulting Covers
- Guest journey mapping
- SOP development
- Competitor benchmarking
- Pre-opening setup
- Improvement planning
- Ongoing coaching
Training Covers
Our 3-part series, delivered on-site and customised to your team:
- Service Fundamentals
- Guest Engagement & Emotional Intelligence
- Upselling
Hospitality Staffing & Recruitment
On-demand, contract and permanent hospitality staff, vetted, reliable, and ready when you need them.
Need staff today? Filling a no-show, gearing up for peak season, or looking for a permanent hire? SURV connects you with vetted, experienced hospitality professionals, available on-demand, on contract, or for permanent placement.
Temp & On-Demand
From R75/hr
Flexible short-notice placements for immediate needs. Ideal for no-shows, peak periods and one-off events.
Contract Staffing
Week-to-week or monthly
Consistent, reliable staff on rolling contracts. Suited to venues with ongoing part-time or seasonal requirements.
Permanent Recruitment
40% of monthly CTC, once-off
Long-term placements for key roles. Fully vetted, referenced and matched to your venue's standards.
Positions We Fill